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(More customer reviews)I have been feeding my cats organic raw chicken for several months and was thrilled to find this product with free shipping. My cats love the food. That's not the problem.
After trying the smaller sized packages and finding that my cats liked the food, I decided to try the 80-ounce bags because it was less expensive. However each of the 3 times I received the orders, the shipment arrived with some or all of the bags broken open, requiring me to re-package the food before freezing it. The second time this happened, all 5 bags were torn along the seam, so I called Naturaw directly and was told that maybe the bags broke because of the proximity to the dry ice. I requested that they send me additional bags in case it happens again with future orders, and they sent me 2. When I thawed the food I had to repackage, I noticed it had some freezer burn, and did not have the same color as the food in the original package. It didn't smell bad, so I didn't discard it.
Today I received a new shipment. This time three of the five bags were torn open. I called customer service again, and this time Jeff, who I had spoken to a few weeks ago, and apparently is the only person who handles customer service, essentially blew me off completely. All he would say is that he can give me Amazon's telephone number, which, incidentally, he never did. I repeatedly asked why Amazon would be responsible for the packaging problem, asking if Naturaw packaged the product or if Amazon did, and he completely ignored my question and refused to answer! I asked if I could speak to someone else, and he said he's the only person. I asked if he would send me more bags, and he refused. I told him I would no longer be ordering this product considering the poor customer service, and he couldn't care less, telling me that's my choice.
I have a raw food business (for people) and believe that raw whole foods provide the best nutrition, and have been recommending this product to my clients. I no longer will. I just found a comparable product from Nature's Logic in 3.2 oz. patties that I will order in the future. Unfortunately Amazon does not offer this product, so I will order through a distributor that does. Even without the free super saver shipping, the product is less expensive than this one.
Click Here to see more reviews about: Paw Naturaw Organic Chicken Formula for Cats and Dogs, 80-Ounce Bags (Pack of 5)
Carnivores delight!Paw Naturaw offers America’s first lines of USDA certified organic, raw, frozen diets for dogs and cats.Each healthy Paw Naturaw Formula for cats and dogs is completely grain-free and features human-grade, organic meats, fresh organic produce, and the most bioavailable vitamin and mineral supplements.ORGANIC CHICKEN FORMULA FOR CATS & DOGS GUARANTEED ANALYSIS:Crude Protein 16% min, Crude Fat 9% min, Crude Fiber 2% max, & Moisture 69% max.TRANSPARENCY FOR TRUST:96% Organic Chicken Mixed with 4% Organic Vegetables, Fruits, and Vitamin, Mineral & Organic Oil Supplements.Paw Naturaw carefully sources wholesome organic ingredients to blend into its raw foods.Paw Naturaw acquires USDA inspected organic chickens processed for human consumption from local, organic, family farms in the continental United States.Processing of Paw Naturaw Formulas safely occurs under strict adherence to HACCP procedures in a state of the art, temperature-controlled, production room in its own FDA registered and USDA certified organic factory built to LEED green specifications.HEALTH BENEFITS FOUND FEEDING PAW NATURAW:1. Shinier, softer, and healthier hair or coat, 2. Brighter and clearer eyes, 3. Cleaner ears, 4. Improved skin conditions, 5. Bad breath disappears, 6. Reduces gas, 7. Stools shrink in size and become more biodegradable, 8. Energy and vitality increase, 9. Instinctual senses sharpen, 10. Heart and muscle mass strengthens organically, 11. Immune system functions improve its ability to fight off diseases and infections, and 12. Visits to the veterinary clinic diminish as the body holistically corrects itself of which reduces medical expenses over the course of your pet’s life.ABOUT PAW NATURAW:Paw Naturaw is a family-founded and -operated business with members dedicated to operating a socially responsible company according to a quadruple bottom line of pets, people, planet and profit.
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